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Customer Service

Diningbycandlelight offers three shipping options, however we are unable to ship to P.O. boxes, APO addresses or U.S. territories.

HAWAII & ALASKA
Can only be shipped with Expedited service.

Below is our chart for estimated times of delivery for each shipping option.

Ship Method Time in Transit
Standard *West - 7-10 business days, excluding weekends & holidays. (Does not include 24 - 48hr order process time.) **East - 5-7 business days, excluding weekends & holidays. (Does not include 24 - 48hr order process time.)
Expedited
(3 days)
Arrives 3 business days, excluding weekends & holidays, when ordering before 1pm EST. (Does not include 24-48hr order process time).
OvernightArrives next business day when ordering before 1pm EST, excluding weekends & holidays. Arrives 2 business days when ordering after 1pm EST
Notes: * West: = Arizona, Arkansas, California, Colorado, Idaho, Iowa, Louisiana, Minnesota, Missouri, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington, Wyoming

** East: = Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin

Returns and Exchanges

Returns or exchanges are handled with these simple steps.

*(Product must be claimed for returns or exchanged within 14 days upon receipt of goods. Customer will not be refunded the original shipping costs.) There will be a 15% restocking fee on all products.

  1. Contact our Customer Service department available Mon-Friday 8:30am - 4:00pm EST 1-800-375-8023 ext 21. They will confirm return. Please have ready your order ID number & reason for return. You may also e-mail inquiry@neo-image.com
  2. Allow up to 3 weeks upon return of goods for funds to be credited to card or an exchange made. Please pack item with the same care we have in order to prevent breakage. Thank you.

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