Returns or exchanges are handled with these simple steps.
*(Product must be claimed for returns or exchanged within 14 days upon receipt of goods.
Customer will not be refunded the original shipping costs.) There will be a 15% restocking fee on all products.
- Contact our Customer Service department available Mon-Friday 8:30am - 4:00pm EST 1-800-375-8023 ext 21. They will confirm return. Please have ready your order ID number & reason for return.
- You may also e-mail inquiry@DiningByCandlelight.com
- Allow up to 3 weeks upon return of goods for funds to be credited to card or an exchange made. Please pack item with the same care we have in order to prevent breakage. Thank you.